VCA TLC Animal Hospital is seeking an experienced Client Service Representative to join our team. At VCA TLC Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. As the face of our hospital, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.

We are looking for someone who has the ability to work directly with our clients. Must have 1-2 years previous experience in an animal hospital .

Client Service Duties including:

• Warmly greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Being Punctual and reliable and possessing critical thinking, problem solving skills are a must.

• Being solution orientated.

• Excellent communication both in person and through writing.

• Desire to exceed client expectations of service.

• High emotional intelligence.

• Strong attention to detail.

• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine

• Responsible, honest and accountable.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Scheduling and confirming appointments.

• Presenting and explaining fees, including processing payments and facilitating processing of pet insurance when applicable. Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Willingness to learn and adapt (pet behavior, animal handling and restraint, medical terminology, etc.)

• Ability to multitask in a fast-paced environment and remain composed under pressure

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Ideal candidate should have excellent client and co-worker communication skills, have a professional work ethic, and be reliable for a full time schedule. Candidate should be detail oriented, have word processing/typing skills, be familiar with digital/computer practice software, client/patient admission, scheduling appointments for multiple practitioners, obtaining and attaching referral records, transcription and letter drafts, creation and review of estimates and invoicing. Professional use of social media and marketing. Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the healthcare team members who will be involved in treating the patient(s). Candidate should be able to work well under pressure, show proper time management and hold a professional demeanor when working with the public. Compassion is an extremely vital part of this role. Handle emergencies by following established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners.

Pay Range $23-$25/HR

Bilingual encouraged to apply.

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.

• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

• We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com