Position Title Sr. Technical Business Analyst - IT

Location Headquarters-Troy, MI

Job Summary This position is responsible for assisting businesses in implementing technology solutions in a cost effective manner by determining the requirements of a project or program, participating in the solutioning and design of requirements implementation, and communicating results to / obtaining signoff from stakeholders. Technical business analysts may be assigned by project, line of business or technology platform and are expected to participate in every stage of the software development and/or implementation lifecycle, from analysis and design, through testing, release and maintenance while adhering to current System Development Methodology (SDM) processes. Technical business analysts work closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating the communication among all parties, including vendors. The senior technical business analyst will be responsible for working on the most complex business projects and for providing strong advice and counsel to their customers on solution options, costs, timelines, designs and implementation. The senior technical business analyst will be responsible for mentoring more junior colleagues.

Job Responsibilities: Acts as a primary technical member of the project team, overseeing and documenting decisions that occur throughout the project lifecycle. Elicits specific requirements using interviews, data analysis, modeling tools, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business process analysis and task and workflow analysis. Heavy participation in architecting the logical design of the system with the architects and developers, including screen design and specifications, data modeling, and documentation of logical processing flows. Writes requirements and translates specifications to technical experts. Serves as the liaison between the customer community (internal and external customers) and the software development team through which requirements flow. Identifies potential technical problems before they occur and helps implement solutions by thoroughly validating all system changes relative to assigned work. Works with the business technology team as an advocate of the business unit supported. Critically evaluates information gathered from multiple sources, reconciles conflicts and distinguishes user requests from the underlying true need. Influences others to achieve project results. Escalates issues when necessary. Documents technical information, project information and develops training material. Writes and executes functional and performance-focused test scripts. Collaborates with Testing/QA team in the execution of User Acceptance Testing (UAT). Delegates tasks to project team members with clear deliverables and expected time frames. Follows up on progress of delegated tasks. Maintains accountability for delegated items. Uses technical skills and tools to review and analyze data, troubleshoot databases, applications, web services, system logs and utilities, in support of existing and new systems and/or initiatives. Monitors progress of projects utilizing work management tools, and works to overcome challenges. Acts as the liaison between the business and technology development teams. Works closely with technology, project, and business managers as well as cross-functional staff to ensure timely execution of project milestones. Responsible for responding to feature/functionality business and technical issues, while supporting escalated tickets generated from the service desk. Develops a roadmap for meeting the short and long term objectives. Ensures compliance with applicable federal, state and local laws and regulati