Job Description

The Operations Engineer is responsible for providing high-level technical support, managing a variety of devices and operating systems, and ensuring compliance with IT best practices. The role demands proactive system management, resolution of complex technical issues, and delivery of high-quality client service. This position involves managing incident tickets in ServiceNow (SNOW) and handling Kanban work in JIRA, ensuring efficient workflow and documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

* Provide expert-level support and troubleshooting for operating systems including Windows 8/10/11, macOS, iOS, Android OS, and Linux.

* Utilize advanced scripting skills in PowerShell and Bash to automate system tasks and address complex technical challenges.

* Manage SCCM/Workspace One applications across corporate and retail environments, ensuring efficient operations and issue resolution.

* Efficiently manage and resolve incident tickets in ServiceNow and prioritize Kanban tasks in JIRA.

* Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

* 5+ years of experience in technical support or operations, with significant expertise in systems management and troubleshooting.

* Strong documentation skills, capable of updating processes and procedures.

* Technical training, degree, or industry certifications are preferred.

* Experience with cloud and on-prem application support, and familiarity with large enterprise identity management. * Strong analytical, problem-solving, and interpersonal skills.

* Excellent communication abilities, capable of explaining technical concepts to non-technical stakeholders.

* Demonstrated ability to manage workloads effectively and adapt to changing priorities.

* Holds themselves and others to a high standard of customer service. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.