Sirius XM Radio Inc. Site Supervisor in Lawrence Township, New Jersey
Type of Position
Location: Lawrenceville, NJ
A site supervisor is responsible for managing the desktop support function at a designated remote site in accordance with organizational policies and goals. This position is specific for the Lawrenceville, NJ and Philadelphia Wharton site. Duties will include overseeing the daily operations of all SiriusXM end user device standards and platforms. This resource will enforce all procedures regarding how problems are identified, prioritized, documented and corrected.
Duties and Responsibilities:
Manage and execute the deployment, maintenance, upgrade and support of PCS, endpoint operating systems, client hardware, software and peripherals.
Work with departmental stakeholders to define business and systems requirements for new technology implementations.
Manage all client support services at the assigned site(s), including, metric trouble ticket reporting, attending meetings as they are called, and working on all technology projects as needed.
Supervise all aspects of technology at the assigned site(s).
Keep current with the latest technologies.
Bachelor's degree or equivalent relevant experience.
Minimum of 10 years of industry experience in the field.
Requirements and General Skills:
Good public speaking and presentation skills.
Interpersonal skills and ability to interact and work with staff at all levels.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Ability to pay attention to details and be organized.
Ability to project professionalism over the phone and in person.
Commitment to "internal client" and customer service principles.
Willingness to take initiative and to follow through on projects.
Spelling, grammar, proofreading and editing skills.
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Must have legal right to work in the U.S.
Proficient in the following hardware and software:
Windows OS, MS Office Suite, Windows AD administration, Apple OS, Citrix XenApp.
PC and peripherals, Dell Servers, Multi-function printers, Cisco routers/switches.
Broad knowledge base of overall LAN/PC technology.
Exemplary experience in PCs as it relates to provisioning, support and maintenance, including both Windows and Apple devices.
Enterprise network queue printing.
Mobile device support, including iOS and Android.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Company EEO Statement
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.