WHO YOU ARE:

Do you have a passion for finding solutions? Are you proactive? Do you seek to deliver a "white glove" experience?

ABOUT US:

Deluxe Merchant Services ( http://www.deluxe.com/ ) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on LinkedIn:

• http://www.linkedin.com/company/deluxe/posts/?feedView=all

• http://www.linkedin.com/company/firstamerican/posts/?feedView=all

RESPONSIBILITIES:

The Customer Retention Specialist is a crucial role within our Fitech by Deluxe division that will help retain, support, and maintain existing customers.

• Identify and create ways to retain current merchants, address escalations that may arise due to issues, make decisions regarding pricing, refunds, closings, early termination fees, and contract renewals.

• This energetic team member will be required to call and at times meet with business customers virtually or in person

• Address issues including but not limited to; pricing, service, maintenance, new equipment orders, training, contract discussions.

• Performs a number of customer service retention activities to support the current merchant base

• Maintain active pipeline of Merchant account retention efforts and service issues.

• Analyze statements and answer questions from merchants for clarification purposes

• Quote prices and place rate reviews to aid in retention efforts

• Secure and submit completed paperwork and arrange merchant implementation and training

• Call on and track merchant issues generated through escalations / surveys

• Explain PCI, Fees, and gather answers to other industry related topics

Basic Qualifications:

• Education and Experience: HS/GED AND 4 years of relevant experience; OR Associate’s Degree and 2 years relevant experience

• 4 years of: First American or Fitech experience in Merchant Services / Customer Service / Retention / to include system knowledge with Mersys, Daily Dashboard, Custom Residual pricing, Clientvine or SalesForce

• Must be 18 years of age or older

Preferred Qualifications:

• Education and Experience: HS/GED AND 4 years

• Banking experience a plus

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .