Job Number 24063345

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Strategic technology leader responsible for implementing, managing, supporting, and optimizing applications and technology footprint that support owner & franchise functions. This role involves overseeing the design, implementation, and maintenance of design, asset management and procurement systems, managing internal and external user expectations and operations. The Senior Director collaborates with cross-functional teams both within Marriott’s Global Technology organization and business teams to ensure efficient, reliable, and secure technology solutions, that align with enterprise business objectives. This role plays a pivotal role in shaping the organization's technology landscape, ensuring reliability, security, and scalability.

CANDIDATE PROFILE

Education and Experience

Required:

• 10+ years’ experience in software engineering with emphasis on user experience across end-to-end processes.

• 10+ years’ of leading engineering functions and teams to meet internal and external stakeholder expectations.

• 10+ years’ of experience driving system and software implementations with internal technology resources and service provider teams.

• 10+ years of experience in product design, with a track record of implementing and supporting consumer products and a clear focus on high performant systems.

• Extensive experience leading cross-functional projects and collaborating with Product Management, Engineering, Content, Brand, and User Research teams.

• Extensive experience understanding and translating business vision and goals into technology solutions.

• Experience with Salesforce Sales Cloud and Service Cloud and strong understanding of customer asset management.

• Experience with Salesforce Experience Cloud or similar digital experience platforms for internal and external users.

• Experience with content management systems ex: Adobe Experience Manager.

• Experience with cloud technologies and cloud native architecture in a global delivery model.

• Proven track record of leading large teams and initiatives from inception through delivery, in both waterfall and agile frameworks.

• Strong verbal and written communication skills with ability to communicate technical and OR concepts and solutions to a broader audience, including Senior Leadership and business teams.

• Experience leading implementation of new systems while managing and supporting existing systems and processes.

• Experience managing vendor relationships, tracking SLAs and ensuring delivery and systems support with vendor resources.

• Bachelor of Science or Equivalent degree in Information Systems, Computer Science, Engineering, or related discipline.

Preferred:

• Experience working across diverse stakeholder teams, while providing technical leadership and consultation to solve business problems.

• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.

• Demonstrated success leading medium- to large-scale initiatives and transformations.

• Good process management, negotiating, influencing and problem resolution skills.

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to understand and communicate the lifecycle of technologies, OR solutions and applications and to translate into business strategies for the client organizations.

• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs.

• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

CORE WORK ACTIVITIES

Technology Leadership

• Lead, manage and drive technology solutions for Global Design, Asset Management and Global Procurement teams.

• Technology leader responsible and accountable for solution delivery across a complex tech ecosystem.

• Partner with global stakeholder teams to develop technology solution options to solve business goals.

• Act as a sounding board to partnering business teams and advise and provide consultation on best fit technology solutions.

• Look for continuous improvement opportunities to ensure operational excellence across systems and processes in scope.

• Hire, grow, manage, and mentor a team of high performing technologists.

• Take broad, conceptual ideas and turn them into useful and valuable technology solutions for our internal and external customers.

• Facilitate compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:

• SDLC standard tools and processes for both waterfall and agile development.

• Estimating standard tools and processes, incorporating flexibility for small and large projects.

• Deployment of standardized tools and processes.

• Monitor and manage projects to ensure delivery within scope, time and budget.

• Manage vendor and service provider relationships ensuring optimal delivery of services and SLAs.

• Partner with global technology to identify and implement secure and standardized application patterns and services that meet business needs.

Implementing and Managing Continuous Improvement Program

• Drives adoption of Global Design, Asset Management and Global Procurement systems.

• Creatively develops metrics to measure system performance, uptime and reliability.

• Demonstrates continuous improvement through metrics of quality consistency and end user satisfaction.

• Works with application development service providers, IT teams, and business partners to implement continuous improvement activities.

• Responds to issues identified in project surveys or other feedback processes, to continually improve stakeholder satisfaction.

MANAGEMENT COMPETENCIES

Leadership

• Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem-solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively actions and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Developing Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.

• Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.

• IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.

• IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information, and resource planning) and measure project impact.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specificstrategic work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.